How fast is express tea shipping dispatched?
All whole loose leaf, artisanal saffron, and ceremonial matcha orders are freshly vacuum-packed and dispatched from our estate warehouse within 24 business hours. Express doorstep transit takes 2-4 business days across major metro cities in India.
How can I track the live status of my parcel?
Once dispatched, you will receive an SMS and email notification with an active AWB tracking code. You can also visit our dedicated Track Order portal anytime to view live courier transit milestones.
Do you ship internationally outside India?
Yes! We deliver internationally to over 45 countries worldwide via DHL Express and FedEx International. International shipping rates and delivery timelines (typically 5-8 business days) are automatically calculated at checkout.
How do I brew whole loose leaf teas for maximum flavor?
Each tin comes with customized water temperature and steeping duration guidelines printed on the label. As a rule of thumb:
• First Flush Darjeeling: Steep at 85°C for 3-4 minutes.
• Assam Orthodox & Chai: Steep at 95°-100°C for 4-5 minutes.
• Herbal Tisanes & Kashmiri Kahwa: Steep at 95°C for 5-7 minutes.
• First Flush Darjeeling: Steep at 85°C for 3-4 minutes.
• Assam Orthodox & Chai: Steep at 95°-100°C for 4-5 minutes.
• Herbal Tisanes & Kashmiri Kahwa: Steep at 95°C for 5-7 minutes.
How should I store my loose leaf tea to keep it fresh?
Store your tea in an airtight tin container away from direct sunlight, moisture, heat, and pungent spices. Our double-sealed UV-shielded caddies are specially designed to preserve essential oils and aroma for up to 18 months.
What is your Freshness & Quality Guarantee?
If you are not 100% delighted by the aroma and palate of your LEAFBORNE tea, contact our concierge within 7 days of delivery for a hassle-free replacement or a full refund.
Are LEAFBORNE teas 100% natural without artificial additives?
Absolutely. We never use artificial colors, chemical flavor sprays, or synthetic sweeteners. Our blends feature genuine whole garden leaves, grade-A Kashmiri mongra saffron, organic botanicals, and real crushed spices.
Do you offer custom gift boxes, corporate hampers, and wedding favors?
Yes! We craft bespoke handcrafted wooden tea chests, personalized luxury tins with engraved brand crests, and customized handwritten note cards for weddings, executive corporate gifting, and festive celebrations.
What payment methods are accepted?
We accept all major UPI apps (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, MasterCard, RuPay, American Express), Net Banking across 50+ banks, and Cash on Delivery (COD) for eligible pincodes in India.
Is my payment and personal information secure?
Yes, our checkout uses bank-grade 256-bit SSL encryption and complies with PCI-DSS Level 1 compliance standards. We never store sensitive card details on our servers.
Still Have Questions?
Our Master Tea Sommeliers and Customer Care Concierge are on standby to guide you through harvest notes, customized blends, or corporate orders.
