At LEAFBORNE ("Born from Nature, Crafted for You"), every harvest is vacuum-sealed at origin for supreme freshness. If your tea does not satisfy your palate, we provide a 100% replacement or refund guarantee.
1. The 7-Day Palate Freshness Guarantee
You have 7 calendar days from delivery to brew and taste your tea. If you find any discrepancy in taste, vacuum-seal integrity, or freshness:
- Contact our tea sommelier team with your order number.
- We will immediately dispatch a fresh replacement harvest or process a complete refund.
2. How to Request a Return or Replacement
Initiating a claim is simple and hassle-free:
- Step 1: Email our concierge team at concierge@leafborne.com or submit a ticket on our Contact Page.
- Step 2: Mention your Order Number and state the nature of your concern.
- Step 3: Our team will confirm the resolution within 24 hours.
3. Refund Timelines
Once approved:
- Your 100% full refund is issued back to your original payment method (Razorpay, UPI, Cards, Net Banking).
- Banking transfers typically reflect in your account within 2 to 4 business days.
